Legal and trust
Cancellation and refunds
Subscriptions can be managed through the billing portal when billing is enabled.
Last updated 19 October 2026
Cancellation
Cancel through the billing portal before the next renewal to prevent a further monthly charge. Access normally continues until the end of the paid period unless the service is terminated for serious misuse. You may also send an unambiguous cancellation request to support@ivtb.uk or to TOG AFRICA LIMITED at 245 Willesden High Road, London, NW10 2RY, United Kingdom.
Refunds
Except where consumer law requires otherwise, used subscription periods are not automatically refundable. Contact support@ivtb.uk promptly for duplicate charges, billing errors or a service failure; valid billing errors will be corrected.
Consumer rights
A UK or EEA consumer who purchases online normally has 14 days from conclusion of the service contract to withdraw without giving a reason. Send your name, account email, order date and a clear statement that you are cancelling before the deadline. Where service began during that period at your express request, a proportionate amount for service supplied may be deducted where the law permits. An eligible refund will be made without undue delay and normally within 14 days using the original payment method. Mandatory local rights are not limited by this policy.
Model cancellation wording
To: TOG AFRICA LIMITED, 245 Willesden High Road, London, NW10 2RY, United Kingdom; support@ivtb.uk. I give notice that I cancel my contract for IVTB service. Include your name, account email, order date, date of notice and postal address if you want a postal response. Using this wording is optional; any clear statement is accepted.